Standard Work Agreement: All sales are final. Each order should be accompanied by an Order Confirmation Sheet and an Order Detail Sheet (provided by Texas Lightsmith) for each item in the order. Please ensure that all details and drawings attached to this order convey the correct information. Any information outside this form (e.g. purchase orders, shop drawings, previous quotes, or other notes) must be referenced in the order summary portion of the front page. Any details not included will be subject to the technical and artistic discretion of Texas Lightsmith. Once placed, orders may not be canceled in part or entirety.
Deposits / Payment: A 50% deposit is required with the placement of an order before work can begin. All credit card payments will incur an additional 3% processing fee per payment. Payment is due in full upon completion of an order. Completion refers to all parts manufactured by Texas Lightsmith. Any delay of parts required from an outside source or other circumstances outside the direct control of Texas Lightsmith does not represent lack of completion of a project. Texas Lightsmith expects payment for all work done and parts ordered upon completion of the manufactured parts. Deposits are non-refundable. Invoices are due and payable in Travis County, Texas. Venue for any disputes arising from this agreement shall be Travis County, Texas. Final balances on orders for which the deposit was paid by credit card will have the final balance charged to that credit card upon completion of order and notification of completion has been made to the customer. In the event of nonpayment or late payment, the signer may be reported to credit reporting agencies. The signer agrees to be responsible for any outstanding balance and to pay a 6% per annum service charge that will be applied to any outstanding balance beginning 30 days from issuance of invoice. Completed orders with an outstanding balance will become the property of Texas Lightsmith and may be resold if the final balance is not paid within 90 days of the final invoice date. The customer hereby expressly agrees to fully indemnify and hold harmless Texas Lightsmith for any and all issues that may arise subsequent to the delivery of order.
Shop drawings: Drawings are a standard part of custom orders and should be signed and returned to Texas Lightsmith as soon as possible. Drawings are typically done as part of an order, but can be commissioned separately prior to placement of order. All designs, drawings, specifications, specially manufactured goods or goods fabricated by Texas Lightsmith are the intellectual property of Texas Lightsmith, and Texas Lightsmith owns the copyrights to its designs, drawings, specifications, and fabricated goods. . None of Texas Lightsmith’s designs, drawings, specifications, or fabricated goods may be reproduced without permission of Texas Lightsmith. Please review drawings carefully before signing, as all specially manufactured goods are built from these drawings. Drawings that are approved by the customer shall be fully incorporated into this agreement with Texas Lightsmith and are considered an appendix to this agreement. A total of up to two revisions or redesigns will be done per item in any given order at no additional cost. Additional drawings and / or design work will be billed for at a rate of $ 75.00/hr. and will be added to the final balance.
Shipping / Handling: Charges are part of the total balance due and include packing materials, insurance for all items shipped, and boxing (if necessary). This charge includes crating or palletizing (if necessary). Shipping and handling charges are quoted per job. Please inspect all products upon receipt. Do not receive a clearly damaged package. All freight shipments must be opened and inspected for damage prior to signing for receipt. Should damage occur during shipping, please contact our office immediately and save all packaging for inspection by a representative of the shipping company. If possible, do not remove item from packaging. We will repair or replace item(s) damaged during shipment as soon as possible after resolution of the damage claim. Completion dates are non-binding estimates only and may be subject to change (estimated lead times are referenced on this form). Availability of parts and or material can have an impact on completion dates, which is ultimately beyond the control of Texas Lightsmith.
Returns: We do not accept returns of custom or standard fixtures unless repairs are expressly covered by Texas Lightsmith’s warranty. Once placed, orders may not be canceled in part or entirety.
Change orders: Any design, detail, quantity, or other change subsequent to the placement of an order must be accompanied by a completed change order form including signatures of both the client (or authorized representative thereof) and Texas Lightsmith.
Limited Warranty: Our products are specialty-manufactured goods guaranteed for parts and workmanship for a period of one year subsequent to completion. Please inspect all products upon receipt. Keep in mind that these are hand made products and some small inconsistencies are normal and to be expected. Any complaint or claim of non-conformity made more than 30 days after receipt of the good(s) shall not be covered by our warranty. If a claim or complaint is made within 30 days of receipt, shipping, handling, or storage issues may be considered as we assess the claim. Damage caused due to mishandling, improper installation, and shipping is not covered by our warranty. Patinas (finishes) are not covered by our warranty. Some variation from samples is normal for patinas, glass, and mica. If we determine that we have shipped you items inconsistent with the contract or the specifications that we have agreed on as specified in the order paperwork, we will correct the problem by replacement, repair, or refund, as we deem appropriate, and we will pay the freight. We will not pay for a new crate so it is important that you not destroy your crate (or other packaging) until you are satisfied with your order. We recommend that you make every effort to report any warranty claim before installation to avoid the cost of un-installing the item. If the item is installed, we will not pay for un-installing or removing the item, and such cost shall not be covered by warranty. If we deem your claim valid by phone or email, we will determine how we will resolve it, either by local service, shipment back to us, or replacement. If we cannot determine definite validity of your claim over the phone, we will require that you ship the item back to us (ground shipping only; we will not cover costs associated with expedited shipping) for warranty determination at your expense. If we determine upon examination that your claim is valid, we will compensate you for the shipping. If we determine your claim is not valid, we shall not be liable for or pay for the freight in either direction. If the claim is invalid, you will be charged a service fee for checking your item plus a handling fee for the re-crating of your item.
